Refunds & Cancallation

We understand that sometimes things don’t go as planned. That’s why Purnoor.pk offers a customer-friendly return and refund policy to ensure your satisfaction.

What Can Be Returned/Refunded?

• Change of Heart: Decided our product isn’t the perfect fit? No problem! You can return unopened, unused items within 15 days of purchase for a full refund (minus any original shipping charges).
• Incorrect or Damaged Items: Whoops! Did you receive the wrong product, or is it damaged upon arrival? We’ll take care of it! Contact us within 7 days of delivery for a prompt replacement or full refund.

How to Initiate a Return or Refund:

1. Reach Out to Us: Let us know about your return or refund request within the specified timeframe. You can do this by:

   • Email: purnoorOrganics@gmail.com
   • WhatsApp: +923115095494 (We appreciate the quick connection!)

2. Provide these details for a smooth process:

   • Order number
   • Contact information
   • Brief explanation of the return/refund reason (wrong item, damaged product, etc.)

3. Review and Approval: Our friendly customer service team will review your request within 2 business days.

4. Return Process:

   • In-Store Return (if applicable): If you made your purchase at a Purnoor.pk store, simply bring the unopened, unused product and original receipt to the store for a full refund.
   • Online Return (if applicable): If you purchased online, we’ll provide you with a return shipping label via email. You can then return the unopened, unused product using the provided label.

5. Verification and Action: Once we receive your returned item(s), we’ll inspect it to ensure it meets the return/refund criteria. Upon verification, we’ll process your full refund within 7 business days (excluding original shipping charges) using your original payment method.

What Can’t Be Returned/Refunded?

• Opened or Used Products: For hygiene reasons, we cannot accept returns or provide refunds for opened or used products.
• Missing Original Receipt (In-Store Purchases): We require the original receipt for in-store returns to verify your purchase.
• Returns After 15 Days: Unfortunately, we can’t accept returns for unopened, unused items after 15 days of purchase.
• Incorrect or Damaged Items Reported After 7 Days: Please notify us within 7 days of delivery for incorrect or damaged items.

Order Cancellation:

You can cancel your online order anytime before it ships. Once your order ships, you’ll receive a shipping confirmation email. After shipment, our return policy applies.

We reserve the right to cancel orders due to reasons like:

• Out-of-stock items
• Pricing errors
• Payment decline by your bank

Our Commitment to You:

At Purnoor.pk, we value your satisfaction. If you have any questions about our return and refund policy, please don’t hesitate to contact us. We’re always happy to help!