Return & Exchange
Hassle-Free Returns & Exchanges at Purnoor.pk!
We want you to be completely satisfied with your Purnoor.pk purchase. If something isn’t quite right, don’t worry! We offer a simple return and exchange policy to ensure a smooth experience.
Here’s what you need to know:
What can be returned/replaced?
- Wrong or Expired Products: Received the wrong product or one that’s expired? We’ll take care of it! Raise a return/replacement request within 7 days of delivery.
- Damaged or Missing Products: Did your package arrive damaged or with missing items? Notify us within 2 days of delivery for a swift resolution.
How to initiate a return/replacement:
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Contact Us Quickly: Reach out to our friendly customer service team within the specified timeframe. You can do this by:
- Email: purnoorOrganics@gmail.com
- WhatsApp: +923115095494 (We love the instant connection!)
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Provide these details:
- Order number
- Contact information
- Brief description of the issue (wrong product, damage, etc.)
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Our Review: We’ll review your request within 2 business days.
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Return Process:
- Our Pickup (if available): If our reverse pickup service is available in your area, we’ll arrange a convenient pickup.
- Self-Shipment (if pickup unavailable): If pickup isn’t an option, you can self-ship the product(s) using a reliable courier of your choice. We’ll reimburse your reasonable courier costs.
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Verification and Action: Once we receive the returned product(s), we’ll verify the claim and initiate either a replacement (subject to stock availability) or a refund.
What can’t be returned/replaced?
- Opened, used, or altered products: Unfortunately, we can’t accept returns for products that have been tampered with or show signs of use.
- Missing original packaging (mono cartons, labels, etc.): Please keep the original packaging for a smooth return process.
- Return/replacement requests made after 7 days from the delivery date for wrong/expired products.
- Damage/missing product claims reported after 2 days from the delivery date.
We’re here to help! If you have any questions about our return and exchange policy, don’t hesitate to contact us. We’re always happy to assist you!